Rockin' Roofing is looking for self-driven, organized & people oriented individuals to join our team. Experience is not necessary. Part-time / Full-time.
Sales / Marketing Consultants
Business Account Representative
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We are hiring high energy, friendly and very well spoken Customer Service Representatives to be part of our family! Main Objective: To manage and ensure customer customer satisfaction, providing support, answer to their questions and solutions to their problems and needs.
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Customer Service Representative Responsibilities:
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To Maintain a positive, empathetic and professional attitude toward customers at all times while over the phone or in person, Responding promptly to their inquiries
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To Listen and Communicate with customers through various channels, while acknowledging and resolving customer complaints and needs. This communication should be transfer to our internal partners and coworkers
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To Learn about our products and our processes inside and out to provide accurate and timely information
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To Process orders, forms, applications, and requests. keeping records of customer interactions, transactions, comments and complaints.
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To Provide feedback on the efficiency of the customer service process.
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To Manage a team of junior customer service providers.
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Customer Service Representative Requirements:
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Fluent English and Spanish (Speaking, reading and writing)
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High energy attitude and outgoing
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Ability to stay calm while dealing with customers.
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Comfortable using computers.
Requirements:
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Reliable Transportation
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Computer Skills
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Customer Service Skills
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Sales Experience
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Written Communication Skills
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Perform well in a result driven environment.
